Terms and Conditions for Healani Coaching
Last updated: March 08, 2022
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You will need to agree to these terms and conditions at the time of booking your first session.
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If you have any questions about these Terms and Conditions, you can contact me by email at mj@healanicoaching.com.
These Terms and Conditions can be found at https://www.healanicoaching.com/terms-and-conditions.
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Terms and Conditions
Disclaimer
As a health and self-care coach I will journey alongside you, to support, encourage and guide you in identifying and assessing areas in your life that you can and want to change. To the best of my ability, I will use my skills, knowledge and experience to help you achieve safe, realistic, manageable and sustainable changes towards your personal goals.
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I cannot do the work of making changes in your life for you. Coaching is only successful when the client puts into practice what they have discovered in their coaching sessions. You must enter into coaching with the understanding that you are responsible for creating your own results.
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While I am a certified health coach, I am not a medical or mental health professional. My services are not intended to diagnose, treat or cure any mental health or medical conditions. I recommend that you seek the assistance of your health care professional before making changes to any medication, therapy or health care practices. Coaching and prayer ministry are not substitutes for counselling, mental health care or treatment of addictive behaviours and should not be used in place of therapy or treatment.
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You will remain fully responsible for your well-being during coaching sessions and the choices and decisions you make. By participating in coaching sessions, you are giving informed consent for Mary Jane Poynor to assist you in achieving your personal goals. Results are not guaranteed and Mary Jane Poynor is not and will not be liable for any action or inaction, or for any direct or indirect result of any services provided by Healani Coaching.
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For coaching to be successful, you will need to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully. This includes any tasks, activities or exercises you are given to complete between coaching sessions. You are under no obligation to complete them but must understand that not doing so may slow progress towards achieving your personal goals.
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Coaching is currently an unregulated industry in the UK and I, Mary Jane Poynor, am not licensed by any UK professional body even though sessions may take place in the UK.
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Information on the Healani Coaching website, in blog posts, emails, resources and sessions is for informational purposes only and may not be appropriate or applicable for your individual circumstances. Healani Coaching does not provide medical, professional, or licensed advice.
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Your use and reliance on any information on my website, in blog posts, emails, resources and sessions is solely at your own risk. I, Mary Jane Poynor, make no representation or warranty, express or implied, and assume no responsibility or legal liability for the accuracy, completeness, timeliness, or quality of any information provided through Healani Coaching.
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All content on the Healani Coaching website, in blog posts, emails, resources and sessions, including the business name and logo, will remain the intellectual property of Mary Jane Poynor. I reserve the right to withdraw or amend information provided at my sole discretion without notice.
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Confidentiality
Any personal information you exchange with me during the course of coaching sessions will remain confidential. I will never disclose any details about your personal life unless I am legally obliged to do so. If what you share raises a safeguarding issue, I reserve the right to break confidentiality. I will contact appropriate agencies to ensure you and anyone else who may be at risk can receive any help, support and protection that may be necessary.
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Any personal information you share may be recorded in note form and stored securely in accordance with the Healani Coaching Privacy Policy. Information will only be used to provide the best possible service for you. If you have not had any interaction with me or engaged with my emails for a period of more than 2 years, all of your personal information will be deleted.
Feedback
I will ask you for feedback after sessions. With your permission, I may use quotes from the feedback you provide for my website or in materials to help promote my services.
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Support and Follow-Up
Email support and follow-up will be available to you between sessions and for one month following the final session of a course of sessions or a package.
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Booking and Session Times
All fees should be paid in full at the time of booking.
Card payments will be processed using Zettle by Paypal. You can also pay by cash or bank transfer. You will be able to book and pay for future sessions at in person appointments. Please ensure your contact details are complete and accurate when you book as payment invoices and receipts are issued automatically.
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You will be able to book coaching sessions up to 3 months in advance and we will agree a schedule of sessions together. I will assess your personal requirements and make recommendations about the frequency of sessions. Recommendations and schedules are not binding and may be altered or adjusted by mutual agreement in accordance with these terms and conditions.
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Sessions that have been paid for in advance must be used within 6 months or the payment will be forfeited. Unused sessions can be gifted to a friend or family member, assuming coaching services from Healani Coaching are suitable for them.
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Please respect the timing of our coaching sessions. I will be unable to change or extend session times at short notice. If I experience technical problems or I am unable to begin a session on time, I will arrange a free replacement session at your convenience. If you are late, interrupted during a session or experience technical problems which make it difficult for us to communicate effectively, you will be charged the full fee and will need to book another session to make up any time lost.
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Cancellations
If I need to postpone a session I will reschedule at your earliest convenience. If I cancel a session, you will receive a full refund.
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If you cancel a session:
Within 48 hours before the session you will not receive a refund,
Within 3-5 business days before the session you will receive a 50% refund.
If you cancel or postpone due to COVID-19, in-person sessions will be moved online.
If you postpone a session more than twice at short notice, I may not be able to reschedule future sessions.
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Problems and complaints
Transparency is vital for a successful client-coach relationship. If you are unhappy or dissatisfied with the service I provide, please let me know by emailing me at mj@healanicoaching.com and we can discuss the issue together.
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Termination
The client or coach may terminate this agreement at any time with 2 weeks written notice.
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Terms and Conditions updates
When these Terms and Conditions are updated the new version will be immediately posted at https://www.healanicoaching.com/terms-and-conditions. Changes will become effective from that date. You may want to review these Terms and Conditions periodically for any changes. The "Last updated" date at the top of the page will communicate when changes were most recently made.